Frequently Asked Questions

General Questions

1. Who operates Xohai?

Xohai (xohai.in) is owned and operated by JANASETU UDYOG PRIVATE LIMITED, an incorporated company registered under the Companies Act, 2013 (CIN: U47912AS2026PTC031029), based in Guwahati, Assam.

2. What services do you offer in Guwahati?

We provide verified, professional domestic personnel across three main verticals:

• Elderly Caregivers: Assisted living, bathing, vitals monitoring, feeding, bedpan assistance, and mobility support.
• Housekeeping Maids: Sweeping, mopping, dusting, dishwashing, and kitchen counter cleaning.
• Baby Care & Nannies: Infant bathing, feeding, baby formula preparation, diaper changes, and post-natal mother recovery support.

Safety & Background Verification

3. How do you verify your caregivers and maids?

Safety is our number one priority. Every candidate undergoes:

• Government-issued Aadhaar Card / Voter ID authentication (KYC).
• Permanent residential address verification.
• Local reference background checks and previous work history auditing.
• Health and hygiene fitness screening.

4. Can we request a replacement if the staff is not a good fit?

Yes, absolutely. Under Clause 2 of our Caregiver Client Agreement, you have an initial 5-day observation window. If you feel a change is necessary, notify us and we will deploy a suitable replacement within 48 hours, subject to availability.

Shift Options & Logistics

5. What is the difference between an 8-Hour Shift and a 24-Hour Shift?

8-Hour Shift: The staff reports to your home for a designated 8-hour window (e.g. 9:00 AM – 5:00 PM). The client provides meals during duty or pays a standard ₹250/day meal charge.

24-Hour Live-In Shift: The caregiver resides at your home full-time to provide around-the-clock assisted living. The client provides accommodation (a bed and storage space) and 3 daily meals (or ₹400/day meal allowance), with a mandatory 7-8 hours daily rest period (Clause 10).

6. Do your caregivers provide medical nursing (injections/IV)?

No. As clearly stated in Clause 7 of our Agreement, our staff are non-clinical caregivers and domestic helpers. They are not registered medical nurses and are strictly prohibited from administering intravenous (IV) medications or performing clinical surgical procedures.

Billing & Agreements

7. What are the payment terms and registration fees?

Monthly service fees are billed in advance starting on the deployment date. There is a one-time non-refundable registration fee of ₹500/- (Clause 4) for KYC processing and onboarding.

8. What is the cancellation and notice period?

Under Clause 18, a minimum of 7 days prior written notice is required for voluntary termination. For full details on pro-rata settlements and deductions for abrupt cancellations, please see our Cancellations & Refund Policy.

9. Can we pay the caregiver directly in cash?

No. Under Clause 14, clients must pay the company directly via official bank transfer or authorized digital gateways. Direct financial transactions or sharing of bank/UPI credentials with caregivers is strictly prohibited for safety and accountability.