Xohai operates as a verified domestic staffing and home caregiving service provider under Janasetu Udyog Private Limited (CIN: U47912AS2026PTC031029). “Shipping & Delivery” refers to the physical dispatch and onboarding of verified personnel to the client's residential premises, as well as the delivery of digital agreements and receipts.
1. Geographical Service Coverage Area
Currently, Xohai actively provides direct physical staff deployment across all municipal zones and residential suburbs of **Guwahati, Assam**, including but not limited to:
- Central Guwahati: Paltan Bazaar, Panbazar, Fancy Bazaar, Ulubari, Lachit Nagar, Chandmari, Silpukhuri, Ambari.
- South & East Guwahati: Christian Basti, GS Road, Zoo Road, Ganeshguri, Dispur, Six Mile, Rukminigaon, Beltola, Khanapara, Kahilipara, Lal Ganesh.
- West & North Guwahati: Bharalumukh, Jalukbari, Maligaon, Borjhar, VIP Road, Noonmati, Narengi, Birkuchi.
- Outer Assam placements (by special arrangement): Available on request with customized travel and boarding agreements.
2. Staff Deployment Timelines
| Service Engagement | Standard Fulfillment Timeline | Delivery / Onboarding Mode |
|---|---|---|
| Elderly Caregiver (8-Hr / 24-Hr) | 24 to 48 Hours from Agreement Signing | Physical reporting at client residence with ID badge |
| Maid / Housekeeping Staff | 24 to 48 Hours | On-site reporting with supervisor introduction |
| Baby Care / Nanny Placement | 24 to 48 Hours | On-site reporting with infant care checklist |
| Emergency Replacement Staff | Within 48 Hours (Clause 2 & 15) | Direct duty handover at client residence |
| Agreement & Invoices | Instant to 4 Hours | Digital copy via WhatsApp & Email + Physical on site |
3. Delivery & Verification Handover Process
To guarantee complete peace of mind, every staff deployment follows this strict 4-step physical fulfillment protocol:
- Step 1: Background & KYC Verification: Prior to dispatch, the candidate's government ID, permanent address verification, and health screening records are audited by Janasetu operations.
- Step 2: Medical & Routine Briefing (Clause 3): Company coordinators brief the caregiver on the specific medical prescription, mobility aids, and dietary guidelines provided by the client.
- Step 3: Doorstep Arrival & ID Check: The caregiver arrives at the designated client residence accompanied by/with verifiable company authorization credentials.
- Step 4: Signing of Client Agreement (Clause 1): Both the client and company representative sign the bilateral Caregiver Client Agreement, formally marking the commencement of services.
4. Shipping Charges & Deployment Costs
- Guwahati City Placements: Initial personnel dispatch and reporting within Guwahati city limits are free of additional shipping fees (covered within standard registration).
- Outstation Placements: For deployments outside Kamrup Metropolitan district, actual transit travel expenses (bus/train fare) shall be borne by the client at actuals.
5. Replacement Fulfillment (Clauses 2, 15, & 16)
If a replacement is requested during the 5-day observation window or due to personal/medical leave of the caregiver:
- Janasetu Udyog Pvt Ltd shall deploy a replacement caregiver within 48 hours of request confirmation.
- The outgoing caregiver and care supervisor will ensure a thorough duty handover to ensure care continuity.
6. Delay & Force Majeure Policy
In rare instances where adverse weather (e.g. urban flooding during monsoon), regional strikes, or public emergencies delay caregiver travel, our coordinators will immediately inform the client and arrange alternate expedited dispatch at the earliest safe opportunity.
7. Delivery Queries & Coordinator Support
For questions regarding your staff arrival status, please contact our dispatch desk:
Company: Janasetu Udyog Private Limited
Direct Helpline: +91 8723847598
Head Office: +91 9864421695
Email: support@xohai.in
Address: House No 9, Shiv Mandir Lane, Nandanpur, Guwahati – 781005, Assam