This website (xohai.in) is owned and operated by JANASETU UDYOG PRIVATE LIMITED, an incorporated company registered under the Companies Act, 2013 (CIN: U47912AS2026PTC031029), with its registered office at House No 9, Shiv Mandir Lane, Nandanpur, Guwahati – 781005, Assam, India.
1. Overview & Scope
At Xohai (“we”, “us”, “our”), protecting the privacy and personal integrity of our clients, their family members, and our caregivers is fundamental. This Privacy Policy outlines our practices regarding the collection, storage, processing, and disclosure of information when you use our website, mobile communications, and home staffing services.
By accessing our website (xohai.in) or signing a Caregiver Client Agreement, you consent to the data collection and usage practices described herein, compliant with the Information Technology Act, 2000 and Digital Personal Data Protection (DPDP) Act of India.
2. Information We Collect
To provide verified maid, elderly care, and baby care staffing services safely, we collect the following categories of information:
- Client Contact Details: Name, phone number, WhatsApp number, email address, residential address in Guwahati/Assam, and government identification (Aadhaar/Voter ID) for agreement execution.
- Patient & Household Information: For caregiving engagements, medical routines prescribed by registered medical practitioners, mobility requirements, dietary preferences, and emergency contact details to ensure caregiver readiness.
- Staff Safeguarding Records: Log of service placement, duty shift schedules (8 hours / 24 hours), replacement history, and safety incident reporting logs.
- Payment & Transaction Details: Invoices, payment receipts, registration fees (₹500), and transaction IDs. Note: We do not store client debit/credit card numbers or net banking credentials on our servers.
- Website Usage Data: IP address, device type, browser information, and referral sources to optimize website usability.
3. Purpose & Use of Information
Your information is collected strictly for operational, contractual, and regulatory compliance reasons:
- To match and dispatch appropriately trained and background-verified caregivers, maids, or baby care professionals to your residence.
- To draft and execute the official Caregiver Client Agreement.
- To facilitate seamless duty handover and care continuity between primary and replacement caregivers.
- To process monthly billing, meal allowances (where applicable), and administrative accounting.
- To enforce zero-tolerance safety policies and protect caregiver and client dignity.
- To comply with statutory legal requirements under the laws of the State of Assam and the Republic of India.
4. Handling of Patient Medical Information
As per Clause 3 of our Caregiver Client Agreement, clients provide medical protocols, prescription notes, and mobility aids details. We treat all patient medical data with strict confidentiality:
- Medical records are shared only on a need-to-know basis with the assigned primary caregiver and our care supervisors.
- Medical information is never shared with third-party marketing or commercial entities.
- In the event of a replacement caregiver deployment (within 48 hours), the handover of relevant medical protocols is conducted under strict supervisor oversight.
5. Prohibition of Direct Financial Transactions
As per Clause 14 of the Caregiver Agreement, clients are strictly advised never to conduct direct personal financial transactions or disclose banking, UPI, or ATM credentials to assigned domestic staff. Xohai and Janasetu Udyog Pvt Ltd bear no responsibility for direct private financial dealings between clients and caregivers.
6. Data Sharing & Third Parties
We do not sell, rent, or trade your personal data. We disclose information only under the following limited conditions:
- Authorized Background Verification Agencies: For KYC checks and criminal record verification of domestic staff before deployment.
- Safeguarding & Law Enforcement: Where mandatory under Indian law, or in the investigation of harassment, intimidation, or safety violations (Clause 12 & 13 of the Agreement).
- Payment Processors: RBI-licensed payment gateways and banking partners for secure invoice settlement.
7. Data Retention & Security
We implement stringent physical, electronic, and administrative safeguards to protect your personal information against unauthorized access, alteration, or disclosure. Client agreements and duty handover records are retained for the duration of the engagement plus statutory audit periods as required under Indian corporate and tax laws.
8. Your Rights
Under applicable Indian data privacy regulations, you hold the right to:
- Request access to the personal data we hold about you.
- Request correction or updating of outdated contact or medical instructions.
- Opt-out of non-essential promotional SMS/WhatsApp communications.
9. Grievance Officer & Contact Information
For any questions, requests, or privacy-related grievances, please contact our designated Grievance Officer:
Entity: Janasetu Udyog Private Limited (CIN: U47912AS2026PTC031029)
Address: House No 9, Shiv Mandir Lane, Nandanpur, Guwahati – 781005, Kamrup Metropolitan, Assam
Phone: +91 9864421695 / +91 8723847598
Email: support@xohai.in / contact@xohai.in